LANSA Product Support
LANSA Help Desk
LANSA Help Desk Support is currently available in North America, Australia, UK, France, Benelux and Austria/Germany/Switzerland regions. In other countries please contact your LANSA distributor directly.
Online LANSA Product Support
At the LANSA Product Support site you can access a wealth of information to help you get the best out of LANSA. This includes version release and installation notices, all LANSA documentation, plus technical reports on resolved issues, tips and techniques. Customers on maintenance can also download EPCs containing the latest fixes and enhancements.
The Product Support Team
The LANSA Product Support team is highly qualified to provide timely, accurate information and assistance on the entire suite of LANSA products. Our Product Specialists have deep technical expertise and thousands of hours of real-world experience to answer your questions and resolve your issues. From answering simple installation questions to troubleshooting complex issues, our product support team can help. Our goal is to help you efficiently utilize LANSA products to develop and deliver effective solutions to meet your business needs.
We can provide assistance in the following areas:
- Feature/Command Use and Clarification
- Enhancement and Change Request Submission
- Product Defect Reporting and Resolution
- LANSA Licensing
- Supported Platforms
- Installation and Upgrades
Our customers are successful when they gain the knowledge and experience to take control of their development environments. LANSA Product Support can be a part of making this happen.
Our success at providing assistance and resolving issues is based on many factors including:
- Partnership with our Clients
- Broad Range of Business Experience
- Deep Technical Knowledge
- Effective Methodology for Reporting, Classifying, and Resolving Issues
Consider LANSA Education
You’ve made the right decision by choosing LANSA’s award winning technology to give your company the competitive advantage. Now take the next step to ensure complete success – LANSA Education. Taking LANSA education will ensure your team has the knowledge, skills, and experience to be successful. Count on us to teach you how to utilize our products, so that you fully understand how best to use the LANSA technology and how the software interacts with your company's existing environment. Take advantage of classroom, on site, or online courses.
Supplementary Education Solutions
Your LANSA education does not end when you leave the classroom. Utilize LANSA's experienced consultants to help apply what is learned in class. By working side by side with your staff on your first project, we can provide skills transfer, answer any questions, and help apply what was learned in class to your unique situation.