LANSA help desk support is currently available in North America, Australia, UK, France, Benelux and Austria/Germany/Switzerland regions. In other countries please contact your LANSA distributor directly.

Scope of Technical Support

  • Installation and upgrade assistance
  • Feature/command clarification
  • Product defect verification and reporting
  • Enhancement and change request submission

For better service, please have available as much applicable information as possible. Depending on the support call, this may include the following

  • IBM i Job Logs or Windows error logs
  • RDML Listing
  • Product Release Level
  • Operating System Environment
  • Error Message Screen Prints
  • Also see Improving Issue Resolution Times

Regional help desk contact details

Support Portal:http://support.lansa.com
(password required)
For best service, please utilize the support portal
A password is required to access the support portal. This password must be requested during normal business hours by . You must be current on your maintenance to access this site.

Any request entered via the support portal will receive an email confirmation and LANSA support will have immediate visibility to your request during normal business hours - Monday through Friday 8:00am to 6:00pm Central Time.

During non-business hours high/critical priority requests will be forwarded to a support specialist who will respond within two hours.
Phone:1-800-457-4083Attended Monday through Friday 8:30 am to 5:00 pm Central Time. After hours you may contact Technical Support through the 800 number voice mail system. Urgent requests will be routed via pager to a technical support analyst who will return you call within one hour. Non-urgent requests will be responded to within two hours of next business day.
Email: Confirmation of an e-mail request will be within two hours during normal operating hours or following business day.
Online:Help Desk Request FormConfirmation of an online request will be within two hours during normal operating hours or following business day.
Phone:+61 2 8907 0207Attended Monday through Friday 9:00 am to 5:30 pm Eastern Time. After hours, you may leave a message on the voice mail system.
Email: Initial response to an e-mail request will be within one hour during normal operating hours or following business day.
Online:Help Desk Request FormInitial response to an online request will be within one hour during normal operating hours or following business day.

Montags bis Freitags von 08:30 Uhr bis 17:00 Uhr.

Email: Eine vorläufige Antwort auf Ihre Email-Anfrage erhalten Sie in der Regel innerhalb einer Stunde nach Eingang während der normalen Geschäftszeiten, ansonsten an dem darauf folgenden Arbeitstag.
Online:Help Desk Request FormEine vorläufige Antwort auf Ihre Online-Anfrage erhalten Sie in der Regel innerhalb einer Stunde nach Eingang während der normalen Geschäftszeiten, ansonsten an dem darauf folgenden Arbeitstag.
Par téléphone :+33 (0) 475 422 650Le support est joignable du Lundi au Vendredi de 9h00 à 12h30 et 14h00 à 18h00.
Email : La réponse initiale à une demande par courrier électronique vous sera retournée en moins d'une heure pendant les heures d'ouverture du support, ou le jour travaillé suivant.
En ligne :Help Desk Request FormLa réponse initiale à une demande en ligne vous sera retournée en moins d'une heure pendant les heures d'ouverture du support, ou le jour travaillé suivant.

Support office is attended Monday through Friday 8:30 am to 5:00 pm GMT. If you plan to work evenings or weekends, you can arrange for support staff to be available on standby.

Email: Initial response to an e-mail request will be within one hour during normal operating hours or following business day.
Online:Help Desk Request FormInitial response to an online request will be within one hour during normal operating hours or following business day.

Support office is attended Monday through Friday 8:30 am to 5:00 pm. If you plan to work evenings or weekends, you can arrange for support staff to be available on standby.

Email: Initial response to an e-mail request will be within the same day during normal operating hours or following business day, unless it is concerning a production environment and clearly specified as urgent.
Online:Help Desk Request FormInitial response to an online request will be within the same day during normal operating hours or following business day, unless it is concerning a production environment and clearly specified as urgent.