LANSA Client returns "Class not registered" when outputting to report

Date:15 December 2010
Product/Release:LANSA Client V12.0
Abstract:LANSA Client cannot launch crystal reports viewer, even though the Crystal Reports runtime engine is correctly installed
Submitted By:LANSA Technical Support

Description:

On PCs where only the Crystal Reports 2008 Runtime packages have been installed, you may receive the following message when you select Output to Report and then execute a report in LANSA Client V12:

Error message: Report cannot be displayed

This is due to a change made in Crystal Reports, which affects how LANSA Client can interact with the Runtime engine. To cater for this change, a patch is available to circumvent this error and enable LANSA Client to be used in combination with Crystal Reports 2008 Runtime - contact LANSA support for more information.

This problem has been corrected in LANSA Client V13 SP1.